There are several steps you can take to prevent fraud. Follow these tips to minimize your risk:
Report Lost or Stolen Cards
Please report lost or stolen cards immediately.
Keep Contact Information Up-to-Date
Verify and update your contact information with Truity, especially your mobile number, so you can be contacted immediately if fraud happens.
Add Alerts to Your Account
Keep track of what’s going in and out of your account by setting up credit card alerts and alerts in Digital Banking.
TO SET UP CREDIT CARD ALERTS:
- Log in to digital banking or via the mobile app.
- Select your credit card account
- Click on the Manage Credit Cards link from the options menu and choose Member Alerts from the Communication menu item.
Create a Private Code Word for Your Account
You can add a private code word that only you know to your account by visiting a Truity branch or calling 800.897.6991. When conducting business by phone or in a branch, your private code word ensures we're doing business with you and only you.
Check Your Transactions
Be sure you receive your card and receipt after completing each transaction and always check the total dollar amount on the transaction receipt before signing. Review your account transactions frequently; at minimum, monthly.
Keep Safe Online
Be careful when using public computers or Wi-Fi. Check for a padlock symbol and "https" in your browser's address bar when submitting payment and other personal details, as these denote a secure site. Don’t allow your browser to “Save Your Password” while shopping online or accessing your account online.
Protect Personal Information
Shred or destroy credit card receipts, bank statements, tax returns and other identifying documents before discarding them. Don't give your credit card number over the phone unless you initiate the call and know the firm is reputable. Don’t write PINs on cards or store PINs, passwords or checks in obvious or logical places.
International Travel Alert
Protect yourself before going abroad. Let us know the location and dates of your travel so we can optimize your account for travel. Call 1.800.897.6991 or send a secure message through digital banking.
