Good security starts with you. It includes ensuring that no one has access to your phone without your permission. It means never storing important information on your cell phone such as login information or passwords.
Password protect all mobile phones
Devices with a password are more difficult to access.
Use caution when on a public network
Refrain from logging into the Truity mobile app or apps with your confidential information on a public Wi-Fi network; the network is not secure, and therefore more vulnerable to cyber attacks. Use your phone's data network when in doubt.
Only download applications from trusted sources
Apps should be from an approved source and endorsed by your provider; refrain from enabling the “install from unknown sources” feature in mobile banking platforms using the Android operating system.
Avoid storing usernames and passwords on the mobile phone
Storing passwords may seem like a good idea, but should someone infiltrate your mobile device, they could potentially have access to ALL of your confidential information.
Notify Truity and your wireless carrier immediately if your mobile phone is lost or stolen
Truity can’t deactivate your device, but we can deactivate your Truity Mobile account so that it can’t be accessed from any device.
Update your operating system
System updates may be painful, but often they include security updates that could offer more protection for your device.
Download and install antivirus software
No mobile device is 100% protected from viruses, spyware or malware. Take time to research what type, if any, of antivirus software would be best for your device.
Check account activity frequently
By logging into Digital Banking daily and monitoring your account activity you could prevent or catch fraud on your account early. If you do notice some unusual activity, contact us immediately.
Adopt safe practices modeled after those of your personal computer
You want to utilize the same practices as when using your computer, such as not opening attachments or clicking on links contained in emails received from an unfamiliar source. Additionally, with a mobile device, you should be wary and unresponsive to text messages from unknown sources that ask you to validate or confirm personal information.
Delete all personal information when trading in or getting rid of your phone
Some providers will do this for you, but better safe than sorry; take a few minutes to transfer all your contacts, photos and delete anything confidential before getting your new device.
